Over the past month, you have probably heard a number of medical professionals, scientists and politicians talking about “flattening the curve” in order to prevent a wave of COVID-19 cases from overwhelming our health care systems. In an attempt to flatten the curve, many states implemented stay-at-home orders which created a large influx of unemployment claims. This new wave of unemployment claims has overwhelmed many IT systems that process claims and unemployment benefits including The Nevada Department of Employment, Training and Rehabilitation (DETR).
Since March, DETR has seen a record number of initial claims for unemployment insurance. As the agency continued to experience a high volume of claims entering the system, they realized they needed to improve their IT infrastructure in order to support Nevadans’ unemployment needs. One of the main challenges Nevada DETR faced was password resets, a task that was consuming IT resources that needed to be used for more pressing customer service matters.
On April 18th, The Nevada DETR announced a successful update of its unemployment insurance website (http://ui.nv.gov). The agency also added and launched a performance feature that affords filers another option to reset their online password 24 hours a day, seven days a week.
In a collaborative effort with Arisant, DETR created a password recovery page. This page is tailored to help users that have an existing account in the system but have forgotten their password or password recovery questions. The password recovery screen is accessed after the filer enters their username on the “Claimant Login” screen. Filers simply click on a link and are then forwarded to the password recovery page. This new online feature is in addition to the existing password form located at http://gov.nv.gov/Forms/Unemployment/
“We recognize the password challenges filers are experiencing and have implemented this new password feature as part of our commitment to client access. This additional capability will allow users to reset their passwords quickly and easily without the direct assistance of UI staff.”
– DETR director, Dr. Tiffany Tyler- Garner
In addition to supporting The Nevada Department of Employment, Training and Rehabilitation, Arisant is working with a number of other organizations across the country to help relieve the stress that IT environments are facing during the COVID-19 outbreak. From our managed services team to our DevOps team, Arisant is focused on keeping mission-critical workloads running no matter what.