Streamlining Public Sector Unemployment Support: Arisant’s Oracle Digital Assistant Implementation
Client Overview: The client in this implementation is a leading workforce development agency. Consisting of workforce-related services, including job training and placement, disability services, investigation for employment-related claims, and unemployment insurance benefits. Client Challenges: Traditional communication channels, including phone calls, posed challenges for claimants and Unemployment Insurance (UI) employees. The extensive number of claimants calling… Read more »
