Streamline Your Hospitality Operations with Oracle MICROS, Supported by Arisant Implementation and Managed Services Team

  • Oracle MICROS and what Arisant can do for you

    Oracle MICROS is a versatile and secure point of sale (POS) system. It is used by retail stores, hotels, restaurants, resorts, casinos, etc. around the globe. It is a comprehensive hospitality technology solution that provides a range of services to help streamline your business operations and improve the overall guest experience.

    The Arisant Implementation and Managed Services team provides automation services around installation, configuration and security as well as automated management and monitoring.

    Below is a list of typical implementation tasks and areas that Arisant can help you with.

  • Automated Installation

    Automatically provision required software on new devices

    • Kickstart install
    • Remote reinstall
    • POS as an appliance
    • Startup prerequisite verification/automated mitigation
    • Custom app for local management
  • Monitoring

    Automated, 24×7 monitoring to ensure POS devices and back-end applications and databases run optimally

    Web Dashboard and email alerts

    • System Health 
    • Database 
    • Network
    • Running software 
    • File monitoring
    • Disk usage, etc.

     

    POS activity

    • Data loads 
    • Store open 
    • Register open 
    • POS system errors, etc.

    Custom web services for rapid ad hoc data extraction from dashboard (example: all registers with current ssh sessions)

  • Security

    Ensure POS devices are secured according to standards and organizational requirements

    • pci-dss oscap
    • udev controlled MSR privileges
    • kernel disabled usb-storage
    • software restrictions (settings, browser, etc.)
    • remote access only by AD controlled privileged group
    • ssh tunneled vnc for privileged group
    • fail2ban & custom management tool for support team
    • 2FA
    • secure remote password update for both system users and database users.
    • automated verification of SSL certificates
    • 2FA + user ssh key emergency remote access (in case of sssd failure) to non-privileged user
  • Automated Management

    Automate the configuration and patching of POS devices

    • Automated, uniform, consistent and reliable method to manage 1000’s of devices
    • Oracle Linux Manager
      • Configuration management
      • System updates
      • Custom chains for routine maintenance
    • Automated database patching
    • Automated branding management
    • Automated environment (dev, test, prod) dependent configuration management
    • Custom tools to support messaging to local user (popup window, lock screen)