Your campus is active 24 hours a day, 7 days a week, but is your IT team able to monitor your systems 24×7? Probably not. The fact is, most colleges and universities have limited resources in their IT departments, so if a system goes down in the middle of the night, it is likely that nobody will know about it until the IT department opens up at 8AM. If the problem is big enough, a fix may not be available through the most active parts of the campus’ day where students and faculty could have a sub-par experience. If this happens, you will have to deal with the repercussions, angry emails and calls from students and faculty, which may eat up more IT resources delaying a fix even further.
Managed Services Providers: 24×7 Monitoring IS Possible!
Managed Services Providers (MSPs) are third-party partners a college or university can collaborate with for help managing parts of their campuses, such as their cloud or IT needs. MSPs bring expertise, technology, and solutions to the table on a scalable level. By leveraging their deep understanding of up-to-date technology, MSPs can ensure optimal performance, security, and technology operations while saving your campus overhead IT costs. MSPs also offer creative solutions to campuses struggling to navigate the ever-changing tech world.
Arisant Managed Services experts have multiple areas of expertise, so they can perform in-depth assessments of your entire IT infrastructure. If your IT administrators are spending all their time with routine maintenance and support tasks, our experts can supplement the onsite IT team wherever needed. For example, they can:
- Proactively review patches and potential upgrades for problems, then perform hassle-free upgrades
- Provide performance tuning of systems at all levels in the IT environment
- Provide support services 24x7x365
- And if your IT staff is struggling with implementing a new system or solving an underlying problem, we can help with that, too. Our experts can provide the technical knowledge and skills required to get the job done.
The Polaris Advantage
Polaris is Arisant’s monitoring and alerting software, specifically developed to provide the highest level of active monitoring, customizable alerting and proactive problem solving. It provides non-stop remote monitoring and proactively “self-heals” when it detects problems. As a result, you get higher levels of system availability and improved user satisfaction.
Bringing an MSP in to help your campus’ IT is a big decision, and you should treat it as such. Choosing the wrong provider can result in more headaches, missed deadlines, and, in the worst-case scenario, an unfit system for your campus needs. Taking the time upfront to research your options and find a great provider can save you time, money, and frustration down the road. If you are interested in learning more about Polaris or how managed services can help your IT department achieve higher up times, contact us today.
